Return and Refund Policy

Last Updated: September 28, 2026

At lunvetiro.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return and exchange period for eligible items.

1. 30-Day Return & Exchange

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange, the item should:

• Be unused or in its original condition.

• Be in the original packaging when reasonably possible.

• Include all original accessories, parts, and included materials.

• Not have been damaged due to misuse, improper handling, or normal wear and tear.

Certain products may be excluded from return or exchange where required by applicable law or where the nature of the product makes a return inappropriate.

2. Free Returns

Eligible returns and exchanges are provided free of charge.

If you believe your order is defective, damaged, incorrect, or otherwise does not match your order, please contact us before sending anything back. We will provide return instructions and determine the appropriate resolution.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at:

Email: GeoffreySpainhower8098@outlook.com

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and, when applicable, the shipping packaging

We may use this information to verify the issue and provide an appropriate solution, such as a replacement, exchange, or refund.

4. Return Process

To request a return or exchange, contact us at GeoffreySpainhower8098@outlook.com with your order number and reason for the request.

Do not send products to the sender address shown on your package unless our customer service team specifically instructs you to do so.

Return Address:

[INSERT YOUR ACTUAL RETURN ADDRESS]

5. Refunds

Once your returned item is received and reviewed, we will process the approved refund.

Refunds are generally issued to the original payment method. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If you have not received an approved refund after a reasonable processing period, please contact us at GeoffreySpainhower8098@outlook.com.

6. Exchanges

If you would like to exchange an eligible item, contact us within the 30-day return period. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

7. Important Information

Customers should contact us before returning an item so that we can provide the correct return instructions.

Our return and refund policy is intended to comply with applicable consumer protection requirements. Where mandatory consumer rights apply, those rights will not be limited by this policy.

Customer Service: GeoffreySpainhower8098@outlook.com